Shipping policy

Shipping Policy
We are committed to delivering your order promptly and ensuring a smooth shopping experience. By placing an order with us, you agree to the terms outlined below.

Order Processing

  • Processing Time: All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or holidays.

  • Order Confirmation: You will receive an order confirmation email immediately after purchase. Once your order is processed, a second email will be sent with your shipping details and tracking number.

Shipping Timeframe

  • Standard Shipping: Estimated delivery time is 10 to 15 business days after processing.

  • Delivery Locations: We currently ship to all addresses within the USA.

  • Please Note: Delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control (e.g., severe weather, postal service disruptions).

Shipping Charges

  • Free Shipping: We offer FREE standard shipping throughout the USA.

Order Tracking

  • Once your order ships, you will receive a confirmation email with your tracking number.

  • You can track your order using the link provided in that email.

Delivery Delays

While we aim to meet our stated delivery times, we are not responsible for delays caused by the shipping carrier.
We do not offer refunds for carrier-related delays within the normal delivery window.

Undelivered or Lost Packages

  • If your package hasn’t arrived within the estimated timeframe, please contact us at support@thecraftyculture.com.

  • We will assist you in coordinating with the carrier to resolve the issue.

Customs, Duties, and Taxes

  • We are not responsible for any customs or taxes applied to your order.

  • Any fees incurred during or after shipping (such as tariffs or taxes) are the responsibility of the customer.